At jili59, your privacy matters. This Privacy Policy explains exactly what personal information we collect from Filipino players, how we use and protect it, and what rights you have over your own data. By registering and using the platform, you agree to the practices described here. We keep this policy straightforward so you can read it quickly and know where you stand.
A clear breakdown of the data jili59 gathers, the purpose behind each type, and how it helps us serve Filipino players better.
When you create an account on jili59, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you are a real person of legal gaming age in the Philippines. We use your contact details to send account confirmations, security alerts, and important service updates. Your date of birth is used strictly for age verification and is never shared with third parties for marketing purposes. All registration data is stored on encrypted servers and is accessible only to authorised jili59 staff who need it to manage your account. You may update most of your registration details at any time by contacting our support team at [email protected]. Providing accurate registration information is a condition of using the platform, as stated in our Terms and Conditions.
To process deposits and withdrawals in Philippine pesos, jili59 collects payment-related information such as your GCash mobile number or bank account details. We do not store full bank account numbers or card numbers on our servers — payment processing is handled through secure, encrypted channels. Transaction records including deposit amounts, withdrawal requests, and timestamps are retained for regulatory compliance and to resolve any disputes that may arise. Your payment data is never sold to third parties and is used solely to facilitate your transactions on the platform. If you request a withdrawal, we may ask you to confirm your payment details match the verified information on your account. For questions about a specific transaction, you can reach our support team at [email protected]. All financial data handling complies with applicable Philippine financial regulations.
jili59 records data about how you use the platform, including which games you play, session durations, bet amounts, and win or loss outcomes. This data helps us maintain fair play standards, detect unusual activity, and improve the overall gaming experience for Filipino players. Gameplay records are also used to power the Wins feed, which displays recent player results across the platform. We may use aggregated, anonymised gameplay data for internal analytics and product development — this data cannot be traced back to any individual player. Your gameplay history is accessible to you through your account dashboard and is retained for as long as your account remains active. If you close your account, gameplay data is retained only for the minimum period required by applicable law. We do not share individual gameplay records with third parties except where required by law or a valid regulatory request.
When you access jili59 through a browser or the mobile app available on the Download page, we automatically collect certain technical information including your device type, operating system, browser version, IP address, and general location data. This technical data is used to optimise the platform for your device, detect fraudulent login attempts, and ensure the security of your account. IP addresses are logged for security purposes and are not used to identify your precise physical location beyond the country level. We use cookies and similar technologies to maintain your session, remember your preferences, and improve platform performance. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use tracking technologies to serve you targeted advertising from third-party advertisers. Technical data is retained for a maximum of 12 months from the date of collection unless a longer retention period is required for security investigations.
Under the Philippines Data Privacy Act of 2012, you have clear rights over your personal information. Here is what you can request and how to exercise those rights.
You have the right to request a copy of all personal data jili59 holds about you at any time. Submit your request to [email protected] and we will respond within the timeframe required by Philippine law. We will provide your data in a clear, readable format. There is no fee for a standard access request. We may ask you to verify your identity before releasing your data to protect your account security. Repeated or excessive requests may be subject to a reasonable administrative fee. Your access request will be processed within 15 business days of receipt.
If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request a correction. Contact [email protected] with the details you would like updated and we will action your request promptly. Some corrections may require supporting documentation to verify the change, particularly for name or date of birth updates. We will notify you once the correction has been made. Corrected data will be reflected across all systems where your information is stored. If a correction affects your account verification status, we may need to re-verify your identity before restoring full account access. We take data accuracy seriously as it directly affects the security and integrity of your account.
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you withdraw your consent and there is no other legal basis for processing. To submit a deletion request, email [email protected] with your account details and the specific data you wish to have removed. Please note that certain data must be retained for legal, regulatory, or fraud prevention purposes even after a deletion request. We will inform you of any data that cannot be deleted and the reason why. Once deletion is confirmed, your data will be permanently removed from our active systems within 30 days. Anonymised or aggregated data derived from your account may be retained as it can no longer identify you. Closing your account does not automatically trigger a deletion request — you must submit one separately if you wish your data to be erased.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. If you no longer wish to receive service-related communications from jili59, you may opt out by contacting [email protected]. Note that opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, or security alerts, which are necessary for account management. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests. We will review your objection and respond within a reasonable timeframe. If your objection is upheld, we will cease the relevant processing immediately. If we are unable to comply with your objection due to a legal obligation, we will explain the reason clearly.
Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another service provider. To request a data export, contact [email protected] and specify the data categories you need. We will provide your data export within 30 days of a verified request. The export will include your account registration data, transaction history, and gameplay records in a standard format such as CSV or JSON. Data portability requests are subject to identity verification to protect your account security. We will not charge a fee for a standard portability request. If the volume of data requested is exceptionally large, we may contact you to discuss the most practical delivery method.
If you believe jili59 has not handled your personal data in accordance with the Philippines Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC). Before escalating to the NPC, we encourage you to contact us first at [email protected] so we can attempt to resolve the matter directly and promptly. We take all privacy complaints seriously and will acknowledge your complaint within five business days. Our data protection team will investigate and provide a full response within 30 days. If you are not satisfied with our response, you are free to escalate your complaint to the NPC at any time. We will cooperate fully with any NPC investigation. Your right to complain does not affect any other legal rights or remedies available to you under Philippine law.
We keep your data only as long as necessary, share it only when required, and protect it with industry-standard security measures at all times.
jili59 does not sell, rent, or trade your personal information to third parties for commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors for GCash and bank transfer transactions — but only to the extent necessary to perform those services and under strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required by law, a valid legal order, or to protect the rights and safety of our players and the platform. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, and you will be notified in advance. We require all third-party service providers to maintain the same level of data protection that jili59 applies. We do not share your data with third-party advertisers or data brokers. Any sharing of data beyond what is described in this policy will only occur with your explicit prior consent.
We retain your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable Philippine law and regulatory obligations. Account registration data is retained for the duration of your account and for a minimum of five years after account closure to comply with anti-money laundering regulations. Transaction records are retained for a minimum of five years as required by Philippine financial regulations. Gameplay data is retained for the duration of your account and for up to two years after closure. Technical and device data such as IP logs are retained for a maximum of 12 months. When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you. You may request early deletion of certain data categories by contacting [email protected], subject to the legal retention requirements described above.
jili59 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols. Sensitive data such as passwords is stored using one-way hashing algorithms and is never stored in plain text. Access to personal data within jili59 is restricted to authorised personnel on a need-to-know basis, and all staff with data access are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to your data. In the event of a data breach that affects your personal information, we will notify you and the National Privacy Commission within the timeframes required by Philippine law. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take swift protective action.
If you have any questions about how jili59 handles your personal data, or if you want to exercise any of your data rights, our support team is ready to help.
You can also visit our FAQ page for quick answers, or review our Terms and Conditions for the full platform rules.